davegodfrey: South Park Me. (Default)
[personal profile] davegodfrey
Is it me or are banks crap?

I mean really, really crap. And incompetent. Really incompetent. And somehow at the root of it, it all becomes your fault. This week my banking has turned into a complete farce. Sometime in November I registered for online banking, but as is the way with these things I never actually used it since then. I don't think I can even recall the passwords. (This is a long running problem I have with almost all computers). But anyhow, around this time I stopped receiving bank statements for this account.

Last week my card expired. I have not been sent a new one. I pop into Branch A, which is convenient for work. Money is withdrawn and they have a look at my account. There's some kind of block placed on the account, so that they won't send any post to the address I've given. They can't get anything sent to them (which would be convenient), but they can get the new card sent to Branch B, where my account is actually located, and I can pick it up "in two to five days".

Monday rolls around - four working days later - and off I go to visit Branch B (taking time out of work to do so I might add). The card is not there, and "it takes five to seven days to arrive". Fair enough, I think, so I leave my number so they can call me when it arrives.

Friday now, and still no card. So I phone the bank. Only I don't. I actually phone the support centre because I dial the wrong number, but they say they'll call the bank and pass on my message. I decide to try a different number, get the same people, and leave no message. Several hours later I've heard nothing, and as I'm going to need some cash for the weekend, and beyond try the branch number again- if they've got the card I'll get it. If not I'll go to the cashier up the road.

Its not the branch, its the call centre people. And I can't speak to the branch. However they give me the very useful information that "We don't send cards to branches for security reasons". Oh, because Branch A said they could only send it to Branch B? What's happened? It turns out that Branch B did indeed receive my card. But destroyed it because they don't send cards to branches for security reasons. So why did Branch A do this? "I don't know, which branch was this? We'll send them a note..."

The upshot of this is that I send them a letter confirming that I live in place X, and I'll get my card. In the post. To address X.

Revenge is a dish best served in letters from someone's boss.

I'll let you know how things go with the screws, but I think someone's pissed off with being ignored by their supplier....
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davegodfrey: South Park Me. (Default)
The Evil Atheist Your Mother Warned You About

November 2013

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